Go Testify - Privacy Policy


This Privacy Policy describes the personal data Go Testify processes, how we process it, and for what purposes we process it.

This is to inform you of our policy about all the information we record. It sets out the conditions under which we may process any information we collect about you, or that you provide us.

Below are some key points about how we manage your Personal Data:

2.  Who we are

Go Testify provides a Platform where visitors and other members of our community may access and view material that enable (i) businesses (“Customers”) to solicit feedback (“Tests”) on any brand, design, content or current or potential offering and (ii) individuals taking part in such Tests (“Participants”) to perform and record Tests.

In connection with the Platform, Go Testify may collect, record and analyze information about Visitors, including its Customers and Participants, which may include individually identifiable information that would allow Go Testify to determine the actual identity of, and contact, a specific individual, billing information, account settings and other data (“Personal Data”).

3. How we collect and use your data

How we collect Personal Data depends on how and why you use the Platform.

We collect Personal Data directly when you submit it to us, as a Visitor, Participant or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. We have provided more information about how we collect Personal Data in the sections below.

Go Testify uses your Personal Data for the purposes listed below. We refer to this list as the list of “legitimate business purposes”.

Legitimate business purposes include the following:

In the sections below, we are more specific about the purposes for which we use each category of data.

4.  Data provided by our Visitors (“Visitor Data”)

When Visitors use or browse our Platform and/or website, we collect their IP addresses and usage information such as page views, clicks and browser type.

If a Visitor submits a request for a demo via our website, chats with us for support, requests to watch a webinar, subscribes to our blog or other news, submits a request through our Contact Us form, requests to download a whitepaper or other content, we may also collect the Visitor’s:

We use this Visitor Data to respond to the Visitor’s requests, provide the Visitor with the information or materials requested, perform analytics on how the website and/or Platform is used, and improve the use of the website and/or Platform.

5.  Data provided by our Participants (“Participant Data”)

5.1 Account Data

When a Participant creates an account with Go Testify, we will collect the following:

 

We may also ask each Participant to provide us with additional information necessary or helpful for Go Testify to be able to determine which Tests are best directed to that Participant. Examples of information we may collect are: household income range; country; web expertise; presence of children (including gender and birth years); employment status, industry; company size; job role seniority; gaming genres; web browsers; social networks; languages spoken; devices owned (e.g. computer, smartphone, tablet); and computer operating system.

Go Testify uses Participant Account Data to provide and improve its Platform, pay Participants, provide information on how to use our Platform and Services to our Participants, and for other legitimate business purposes.

5.2 Recordings

As a Participant conducts a Test, we make a recording of the Participant’s activities, which may include recordings of the Participant’s voice, video, face, movements, screen, text inputs and device and screen interactions (“Recordings”).

Intellectual property rights in Recordings, which may include personal data, are assigned by Participants to Go Testify under the terms of the Participant Terms of Service in consideration for Participants’ use of the Platform.

Go Testify uses Recordings to provide Services to Customers, to market its products and services, to protect against fraudulent or illegal activity and to improve the Go Testify Platform and website.

5.3 Use of the Platform by Children

If you are under 18, you may use our Platform only with consent from a parent or guardian.

By signing up and providing us with personal information, you confirm a parent or guardian has given their consent for you to do so.

Go Testify reserves the right to request Personal Information to confirm the information provided is correct.

6. Data provided by our Customers (“Customer Data”)

During a Customer’s use of the Platform and website, Customers are asked to provide information such as:

Customer Data is used by Go Testify to identify each Customer and provide them with access to the Platform, to bill Customers, and to meet Go Testify’s contractual obligations. We also use Customer Data to improve our Go Platform and Services offer and to provide Customers with notices about improvements and best practices in using the Go Testify Platform and their Services.

It is the Customer’s responsibility to ensure that collection and processing of Recordings from a Test it has created is handled in accordance with applicable law. For Customers in the EEA, please see our GDPR Notice. For Customers in California, please see our CCPA Notice.

7. Personal Data Collected Indirectly

7.1 Tracking Data

Go Testify tracks whether a Visitor lands on the Go Testify website and/or Platform from an external source (such as a link on another website or in an email). Go Testify uses this information to improve the Platform.

7.2 Information from Third Parties

Go Testify collects Personal Data and other data from third parties that provide us with lists of potential Customers and their contact information, if such potential Customers give permission to those third parties to share their information with us. Go Testify uses this information for its own marketing purposes.

7.3 Cookies

Go Testify uses cookies and page tags on the Platform. Cookies are small bits of data we store on the device that you use to access our Platform and/or website so we can recognize repeat users. Depending on our use, certain cookies expire after a certain period of time. Some cookies will remain on a computer’s hard drive until they are deleted manually using browser or operating system software.

Visitors have the ability to accept or decline cookies that are not strictly necessary. Most web browsers automatically accept cookies, but individuals can usually modify browser settings to decline cookies. More information about disabling cookies is available at www.allaboutcookies.org. Choosing to decline certain cookies may result in decreased functionality on Go Testify Platform.

7.4 “Do Not Track”

Go Testify’s Platform currently does respond to Do Not Track (“DNT”) signals. For more information on DNT settings generally, please visit https://allaboutdnt.com.

7.5 We collect data when you communicate with us

If you communicate with us directly, we will collect any Personal Data contained in such communications.

7.6 Automated decision making

Go Testify may use automated decision making using a variety of signals derived from account activity to help identify and suspend accounts sending spam or engaged in other abusive or fraudulent activity or who have not engaged with the us for an extended period of time. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request human review of the suspension decision.

8. How we share your personal data

8.1 Data Processors and Subprocessors

Go Testify discloses users’ information to our third-party agents, contractors, or service providers who are hired to perform services on our behalf. These providers may operate or support certain functions of the Services, and in some cases collect information directly. Below is an illustrative list of functions for which we may use third-party service providers:

We do not directly collect your payment information and we do not store your payment information.

We use a third-party payment processor, such as Stripe, which collects payment information on our behalf in order to complete transactions such as to pay Participants.

While our administrators are able to view and track actual transactions via the third-party payment processor customer portal, with the exception of the last 4 digits of your credit card, credit card type, zip code/postcode and expiration date, we do not have access to or process your credit card information.

8.2 Business Transfers

As we continue to grow, we may purchase websites, applications, subsidiaries, other businesses or business units. Alternatively, we may sell businesses or business units, merge with other entities and/or sell assets or stock, in some cases as part of a reorganization or liquidation in bankruptcy.

As part of these transactions, we may transfer your Personal Data to a successor entity upon a merger, consolidation or other corporate reorganization in which Go Testify participates, or to a purchaser or acquirer of all or a portion of Go Testify’s assets, bankruptcy included.

8.3 Legal Obligations and Security

Go Testify will preserve or disclose your Personal Data in limited circumstances (other than as set forth in this Privacy Policy), including: (i) with your consent; (ii) when we have a good faith belief it is required by law, such as pursuant to a subpoena, warrant or other judicial or administrative order (as further explained below); (iii) to protect the safety of any person; to protect the safety or security of our Services or to prevent spam, abuse, or other malicious activity of actors with respect to the Services; or (iv) to protect our rights or property or the rights or property of those who use the Services.

If we are required to disclose Personal Data by law, such as pursuant to a subpoena, warrant or other judicial or administrative order, our policy is to respond to requests that are properly issued by law enforcement within the United Kingdom or via mutual legal assistance mechanism (such as a treaty).

Note that if we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.

9. How we store your data

9.1 Retention

We retain your data in accordance with your instructions, including your agreement to applicable terms of service and your use of the Platform. We also retain Personal Data we collect from you where we have an ongoing legitimate business purpose for doing so.

Additionally, we cannot delete information when it is needed for the establishment, exercise or defense of legal claims (also known as a “litigation hold”). In this case, the information must be retained as long as needed for exercising respective potential legal claims.

When we have no ongoing legitimate business purpose to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your Personal Data has been stored in backup archives), we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your Personal Data, the length of time we have an ongoing relationship with you and provide you with access to our Services, and applicable legal requirements.

If you have questions about, or need further information concerning, our data retention periods, please send an email to infosec@gotestify.com.

9.2 Deletion

If you ask Go Testify to delete specific personal information that forms part of your Visitor Data, Participant Data or Customer Data, and for which we are the data controller, we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like delivering and billing for our services, calculating taxes, or conducting required audits.

Generally, if Personal Data can no longer be retained or is no longer necessary, it will be deleted within a reasonable period of time.

10. Additional Rights

If you are an individual in the EEA or a California resident, please see the relevant GDPR Notice and CCPA Notice with respect to exercising your right to deletion.

Data protection (aka privacy) law in certain jurisdictions, like the European Economic Area (EEA), differentiate between “controllers” and “processors” of personal information.

A controller decides why and how to process personal information. A processor processes personal information on behalf of a controller based on the controller’s instructions.

When Go Testify processes Visitor Data, Participant Data, and Customer Data, we generally act as a controller in most respects but may act as a processor in certain respects.

11. How you can control your data

Visitors, Participants and Customers who wish to request access to or correction of Personal Data for which Go Testify is the data controller should contact Go Testify at infosec@gotestify.com. Where Go Testify is the data processor or subprocessor of your Personal Data, Visitors, Participants or Customers should contact the relevant data controller to request access to or correction of that Personal Data.

Individuals located in the EEA or residents of California have additional rights as set forth in our relevant GDPR Notice and CCPA Notice.

12. How we keep your data safe

Go Testify has a Data Protection Officer (“Data Protection Officer”) who is responsible for Go Testify’s compliance with and enforcement of this Privacy Policy. The Data Protection Officer is available to answer questions from any employees, Visitors, Customers, Participants, business partners, vendors, or others who may have questions concerning this Privacy Policy or Go Testify’s data security practices.

Go Testify’s Data Protection Officer may be contacted at: infosec@gotestify.com

12. 1 Security

Go Testify cannot ensure or warrant the security of any information transmitted to Go Testify. All transmissions of information are done at the sender's own risk. Once Go Testify is in possession of any information, Go Testify will make reasonable efforts to ensure the security of its systems.

Your personal information and files are stored on Go Testify’s servers and the servers of companies we hire to provide services to us.

Go Testify has adopted physical, technological, and administrative procedures designed to safeguard and secure the information we process. By using this Platform or by providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Platform.

13. GDPR- General Data Protection Regulation

If you are located in the European Economic Area (“EEA”), this entire Privacy Policy applies to you as well as the GDPR Notice.

14. CCPA- California Consumer Privacy Act

If you are a resident of California, this entire Privacy Policy applies to you as well as the CCPA Notice.

15. Acceptance

You agree that you have carefully read this document and agree to its contents. If you choose not to agree with this Privacy Policy, then you should refrain from using the Platform.

Go Testify reserves the right to change our Privacy Policy as necessary. Continued use of the Go Testify Platform after having been presented with any such a revised Privacy Policy indicates acceptance of the revised Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice to you of these changes and, where required by applicable law, we will obtain your consent. Notice may be by email to you, by posting a notice of such changes on our apps and websites, or by other means consistent with applicable law.

16. Contact Us

If you have questions, comments, or concerns about Go Testify or this Privacy Policy, please email us at: infosec@gotestify.com.

Our registered office is:

Go Testify Limited

8 Cromac Avenue

Belfast

Northern Ireland

BT7 2JA

Our Company Registration number is NI636713 registered in the United Kingdom (Northern Ireland).

Last updated: 01 May 2020