Business Day

1. means a day, other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Force Majeure Event

2. means an event which is beyond the reasonable control of Go Testify, including:

[a] riot, civil unrest, military action, terrorism or war (whether declared or not) or threat of or preparation for war;

[b] damage to or destruction of premises or equipment, or breakdown of equipment, in each case not attributable to Go Testify;

[c] epidemic (including any Public Health Emergency of International Concern or pandemic declared by the World Health Organization) or pandemic;

[d] interruption or failure of a utility service or telecommunications network and/or breakdown of plant or machinery;

[e] any change in applicable law which materially impacts Go Testify's ability to perform any obligation under this Service Level Agreement or the Main Agreement;

[f] earthquake, storm, fire, flood, landslide or other natural disaster;

[g] industrial action, strikes or lock-outs by employees of third parties; and

[h] any denial of service attack from a third party (or any similar event).

Maintenance Event

3. means any Planned Maintenance and any Unplanned Maintenance

Normal Business Hours

4. the period from 9.00 am to 5.00 pm on any Business Day

Planned Maintenance

5. means regularly scheduled maintenance of the Platform that will take place outside of Normal Business Hours.

Platform

6. has the meaning given to that term in the Main Agreement.

Unplanned Maintenance

7. means emergency maintenance of the Platform that is required to take place during Normal Business Hours in order to correct any security vulnerabilities or to correct any defaults that are likely to cause a material outage of the Platform